Refund policy
Last Updated: July 2026
At PARI BODY, every product is handcrafted in small batches and carefully inspected before it leaves our studio. We want you to love your purchase and are committed to providing exceptional customer care.
Because our skincare, fragrance, and body care products are personal-use items, returns are limited for hygiene and safety reasons.
Return Eligibility
We offer a 30-day return window, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
- Be unused and unopened
- Be in the same condition you received it
- Be in its original packaging
- Include proof of purchase or your order number
Products that have been opened, used, tested, or altered are not eligible for return.
How to Start a Return
To request a return, please contact our Customer Care team at lislillard@yahoo.com within 30 days of receiving your order.
Once your request has been reviewed and approved, we will provide instructions on how and where to send your return.
Please do not send products back without first contacting us. Returns received without prior authorization may not be accepted.
Approved returns should be mailed to:
PARI BODY ESSENTIALS
[Insert Return Address]
Return Shipping
Unless the return is the result of our error or a verified defective product, customers are responsible for return shipping costs.
We recommend using a shipping service that provides tracking, as PARI BODY cannot be responsible for returned packages lost during transit.
Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as it arrives.
If your order is damaged during shipping, defective, or you received the wrong item, contact us within 7 days of delivery so we can evaluate the issue and make it right.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and its packaging
We'll review your claim promptly and, when appropriate, provide a replacement, store credit, or refund.
Non-Returnable Items
For health, hygiene, and quality assurance reasons, we cannot accept returns or exchanges for:
- Opened or used skincare products
- Opened or used fragrances
- Opened or used body care products
- Personalized or custom items
- Gift cards
- Final sale or clearance items
Refunds
Once your approved return has been received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Original shipping charges are non-refundable unless the return is the result of our error or a verified product defect.
Questions?
If you have questions about a return or need assistance with your order, please contact us at lislillard@yahoo.com. We're always happy to help.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lislillard@yahoo.com.